Shipping policy

Please be advised that due to the current COVID-19 pandemic, some shipments may arrive later than expected. We apologize for any inconvenience and appreciate your patience and support at this time.

Processing Time

Once your order has been placed, please allow 5-7 business days for processing before your order ships. Business days are Monday through Friday and do not include weekends or holidays. For orders placed on a business day before 5pm EST, the processing time begins the same day. Processing time for orders placed on a business day after 5pm EST will begin the next business day. If an order is placed on a weekend or holiday, the processing time will begin the next business day. 

Please note all orders must be placed through the KCARMA NEW YORK website and shipped to the customer. We do not offer a pickup option for packages.

Lost/Stolen Packages

Once your order has been shipped, we are no longer responsible for it. We will not issue a refund for lost or stolen packages. Lost or stolen orders will not be replaced by KCARMA NEW YORK. If your package is lost in transit or seemingly stolen, contact USPS so an investigation can be initiated to locate your package.

Use the provided tracking number to keep up with the location of your package. If you will not be home on the expected date of arrival, contact USPS to have the package held at a local office.

NOTE: We are not responsible for any delays in shipping due to carrier delays, holidays, natural disasters or inclement weather. Please order far enough in advance to allow for processing times and any unexpected delays that are out of our control. Delayed packages will not be subject to shipping reimbursement.