Refund policy

Due to the limited nature of these items, ALL SALES ARE FINAL. We do not accept returns or exchanges for refund or credit. Please make sure that you verify your order for correct size and color before finalizing your purchase.

Exchanges (If Applicable)

In the rare event that we mistakenly ship the wrong items, an exchange may be requested. ALL REQUESTS FOR EXCHANGE MUST BE SENT TO KCARMANEWYORK@GMAIL.COM WITHIN 24 HOURS OF THE DELIVERY DATE. Before the exchange is conducted, the items received by the customer must be shipped to KCARMA New York and inspected by us. In order to be eligible for exchange, the items received in error must be in their original state, not worn, washed or manipulated. Items must be in their original packaging and remain tagged. Packages sent for exchange must include the original invoice for proof of purchase. If any of these criteria are not met upon inspection, the exchange request will not be granted. Once we receive your items, we will send an email to confirm we have received them. We will also notify you within 48 hours of receipt if we have approved or denied your request for exchange. If approved, the incorrect items received by the customer will be exchanged for the correct items ordered by the customer. Substitutions will not be allowed. Approved exchanges will be subject to our standard processing time.

Sending items back to KCARMA New York for exchange will be done at the customers’ expense. If the items pass our inspection, the customer will be reimbursed shipping costs up to a maximum of $10.00. For approved exchanges, the correct item will be shipped to you using the same delivery method as your original order, at our expense.